FAQ

Where are you located? 

Los Angeles, California.

 

When were you founded?  

July of 2016

 

Do you ship internationally?

Yes! However, please note that as with any orders being placed internationally, your package is subject to a VAT tax (this fee being dependent of your country)

 

How do I become an lifestyle ambassador for The Parks Apparel? 

Please send an email with your Instagram username along with any other relevant social media information to info@theparksapparel.com. We cannot guarantee we will get back to you as we receive a large amount of inquiries daily! 

 

Does The Parks Apparel do any sponsored/paid promotions on their Instagram account so I can feature my photos or my products?

Yes we do. However, selection of posting is under our discretion. Meaning we will not accept any posting just because you are paying - it needs to fit our outlook and aesthetic. You may email us at info@theparksapparel.com with the subject line "Paid Posting Inquiry" for additional details.

 

How do I become an outdoor photographer ambassador for The Parks Apparel? 

We aren't currently looking for any photographers unless a large portion of your work is outdoor portrait lifestyle imagery. 

 

Does The Parks Apparel have any philanthropic involvement? 

We are working hard to find a creative and meaningful outlet to give back to the community and the environment. Once we find out what this is, you will be the first to know through our social media channels!

 

How green is The Parks Apparel manufacturing process? 

While many outdoor companies strive to be as eco-friendly as possible, many lifestyle brands overlook this incredibly important aspect. At The Parks Apparel, we prioritize and strive to be as planet-conscious as possible. Currently, our major manufacturer is: Sweatshop Free, has a Solar Powered Cutting & Sewing Floor, is W.R.A.P. Gold Certified, Recycles all unused materials in the cutting process, and is a paper-free warehouse. We are continuously finding ways to improve our eco-footprint. 

 

Are you hiring?

Not currently! However, if you live in the Los Angeles area, we have open internships for marketing, retail, and graphic design! Send your resume and cover letter to info@theparksapparel.com with the subject "Parks Internship." 

 

Why can't I track my package? How long does it take until my order is processed? 

Please allow up to 48 business hours for your order to be processed. If you have ordered anything that fits in a standard size envelope (a bracelet, stickers, etc), you may not receive tracking information. We do not operate during officially observed US Holidays - Please allow up to 72 business hours if your order is made during a US Holiday.

What is 5-8 Day Insured Shipping? 

In the case that your package is lost in the mail on part of USPS, you will be able to file a claim and receive a refund for your missing package. 

 

When will my monthly subscription be shipped?
For the monthly subscription, the cut off date is the first Friday of every month. If you sign up before the cut off date, you will receive your subscription before the end of the month. However if you sign up after the cut off date, please note that your payment will go towards the next month's subscription and that will be shipped by the end of that month. For example, if you ordered your subscription on April 20th, you will not receive it by the end of April. Instead your subscription will be shipped by the end of May.
Why are the subscriptions taking a little longer to ship than regular orders? 
Our subscriptions are not a part of our current store inventory. Since they are exclusive designs, the subscription tees and stickers are made to order which is why we have cut off dates in place. We use these cut off dates to know how many shirts and stickers to design and print for that given month. We've put a lot of time into making these subscriptions and we hope that you appreciate them as much as we do - thank you for being patient with us! 
 
 
Why isn't tracking information available for my sticker subscription?
For regular sticker subscriptions (like all sticker orders purchased with sticker shipping) you will not receive tracking information because they are mailed with regular stamps in envelopes. If you would like tracking information on your monthly subscription, choose the regular $2.99 shipping option to ensure that you receive tracking information.

I don't see a discount code option during checkout, why can't I use it for my order?
The discount box will not show up if you have a subscription item in your cart. Unfortunately if you have a subscription included in your order, discount codes are unable to be applied to that order. If you have items in your cart that include the subscription, we would advise you create 2 separate orders (one with the subscriptions solely, the other with all other items).