FAQ

FAQ

Where are you located? 

Los Angeles, California.

 

When were you founded?  

July of 2016

 

Do you ship internationally?

Yes! However, please note that as with any orders being placed internationally, your package is subject to a VAT tax (this fee being dependent of your country)

 

How do I become an lifestyle ambassador for The Parks Apparel? 

Fill out the form found here! 

 

Does The Parks Apparel do any sponsored/paid promotions on their Instagram account so I can feature my photos or my products?

Yes we do. However, selection of posting is under our discretion. Meaning we will not accept any posting just because you are paying - it needs to fit our outlook and aesthetic. You may email us at info@theparksapparel.com with the subject line "Paid Posting Inquiry" for additional details.

  

Does The Parks Apparel have any philanthropic involvement? 

We are working hard to find a creative and meaningful outlet to give back to the community and the environment. Once we find out what this is, you will be the first to know through our social media channels!

 

How green is The Parks Apparel manufacturing process? 

While many outdoor companies strive to be as eco-friendly as possible, many lifestyle brands overlook this incredibly important aspect. At The Parks Apparel, we prioritize and strive to be as planet-conscious as possible. Currently, our major manufacturer is: Sweatshop Free, has a Solar Powered Cutting & Sewing Floor, is W.R.A.P. Gold Certified, recycles all unused materials in the cutting process, and is a paper-free warehouse. We are continuously finding ways to improve our eco-footprint. 

 

Why can't I track my package? How long does it take until my order is processed? 

Please allow up to 48 business hours for your order to be processed. If you have ordered anything that fits in a standard size envelope (a bracelet, stickers, etc), you may not receive tracking information. We do not operate during officially observed US Holidays - Please allow up to 72 business hours if your order is made during a US Holiday.

What is 5-8 Day Insured Shipping? 

In the case that your package is lost in the mail on part of USPS, you will be able to file a claim and receive a refund for your missing package.  

 
I don't see a discount code option during checkout, why can't I use it for my order?
The discount box will not show up if you have a subscription item in your cart. Unfortunately if you have a subscription included in your order, discount codes are unable to be applied to that order. If you have items in your cart that include the subscription, we would advise you create 2 separate orders (one with the subscriptions solely, the other with all other items).

Returns & Exchanges


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please email info@theparksapparel.com with subject "ATTN: RETURNS/EXCHANGES." In the email, include your 1) order number, 2) the items you would like to return/exchange, and 3) why you would like to return/exchange the item/s. Someone will get back to you within 2 business days with a Return Authorization number.

Please do not send any returns/exchanges without first receiving a Return/Exchange authorization number.

Please send any accepted returns or exchanges to 22048 SHERMAN WAY SUITE #315, CANOGA PARK, CA 91303, along with the original receipt emailed to you. Please write your Return Authorization Number provided to you. Please circle or highlight the item being returned / exchanged, and on the back please specify as to why you'd like a return or exchange. If an exchange, please indicate what size or variant you would like to exchange for. If we do not have the variant you would like exchanged for, a full refund minus a 10% restocking fee for the product being processed will be given. 


There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theparksapparel.com.

Sale Items and Mystery Bags (if applicable)
Only regular priced items may be refunded or exchanged. Sale items including Mystery Bags are final sale and cannot be refunded or exchanged (unless damaged or defective).

Exchanges (if applicable)
We only pay for shipping on items both ways if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theparksapparel.com and send your item to:

22048 SHERMAN WAY SUITE #315, CANOGA PARK, CA.

Shipping
To return your product, you should mail your product to:

22048 SHERMAN WAY SUITE #315, CANOGA PARK, CA


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If we receive a package with no printed email receipt, we will email you regarding your package. If we do not hear from you within 10 business days, your order will be subject to a 50% restocking fee and you will be refunded 50% of your original order. 

In Person Purchase for Return/Exchange

If you would like to make a return or exchange of an item you purchased at one of The Parks Apparel's farmer markets, please send us an email to info@theparksapparel.com with the subject "Return/Exchange from [Insert Farmer's Market here]"

International Shipping

All items being purchased internationally from The Parks Apparel are subject to a customs fee per item.

International items being returned as unclaimed are refundable up to 85% of your original order total.

Holiday Returns & Exchanges

Purchase made between Nov 22 and Dec 10 may be returned until January 12th. Our standard policy of 30 days will apply to all purchases made after December 10.